Shipping

Thank you for shopping with Thella. We aim to make every step of your experience as seamless and effortless as possible — from checkout to delivery.

Order Processing

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

All shipments are fulfilled through our trusted logistics partner in China.
Once your order has shipped, you will receive an email confirmation with a tracking number.

Free Shipping

We currently offer free shipping for a limited time.
This offer is subject to change without prior notice.

Estimated Shipping Times

Delivery timelines are estimated and may vary by destination and may depend on local courier operations, customs clearance, and peak season volume.

North America & Europe

Region	Estimated Delivery Time*
United States	10–13 days
Canada	10–13 days
United Kingdom	10–13 days

 

Southeast Asia

Region	Estimated Delivery Time*
Singapore	4–6 days
Vietnam	4–6 days
Philippines	8–10 days
Malaysia	8–10 days
Thailand	8–10 days

 

North Asia

Region	Estimated Delivery Time*
Japan	2–5 days
South Korea	2–5 days
Taiwan	2–5 days
Hong Kong	2–5 days

*Estimates are in business days and excludes weekends/holidays.

Order Tracking

Once your order has shipped, you will receive a tracking link via email.
Please allow 24–48 hours for tracking updates to begin reflecting movement.

Undelivered or Damaged Packages

If your order arrives damaged or is marked as undelivered, please review our Terms of Service and Replacement & Refund Policy for guidance on next steps.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate at checkout.
Thella is not responsible for delays, failure to deliver, or lost/damaged packages due to incorrect or incomplete addresses.

Questions?

For any questions about shipping, feel free to contact us at: connect@bythella.com.

We’re here to help you every step of the way.