Shipping

All orders are processed within 1-3 business days. Orders placed over weekends or holidays ship on the next business day.

Once your order ships, you'll receive an email with tracking. Please allow 24-48 hours for tracking to begin updating.

Orders are fulfilled through our logistics partner in China and shipped internationally.

Free shipping (limited time)

Free shipping is currently available on all orders. This is promotional and subject to change without notice.

Estimated delivery times

All estimates are in business days and do not include weekends or holidays. Actual delivery may vary with local courier operations, customs clearance, or peak volume.

North Asia: Japan, South Korea, Taiwan, Hong Kong - 2 to 5 days
Southeast Asia: Singapore, Vietnam - 4 to 6 days. Philippines, Malaysia, Thailand - 8 to 10 days
North America & Europe: United States, Canada, United Kingdom - 10 to 13 days

Incorrect address

Please check your shipping address carefully at checkout. Thella isn't responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses.

Lost or damaged packages

If your package arrives damaged or is marked "delivered" but never reaches you, see our Refund policy for next steps.

Questions

Email connect@bythella.com.